What core service links should import and export agency cover?
or complex compliance issues.
clearance and fund security.
I.Pre-stage Demand Matching: Accurately Adapt to Customer Business Scenarios
1.Core Actions of Demand Research
The first step of import and export agency is to clarify the goods attributes and trade demands of customers.Manager Jiang from Zhongshen will confirm with customers one by one: goods type (such as electronic products,chemicals,agricultural products),trade mode (general trade,processing trade,cross-border e-commerce retail export),destination (such as EU,Southeast Asia,North America),special supervision requirements (such as health quarantine for food,dangerous goods packaging certificate for chemicals),etc.
Common issues: Some customers are not familiar with the supervision conditions of HS codes.For example,according to the updated RoHS 2.0 standard of the EU in 2026,some electronic products are required to provide additional test reports.Failure to confirm this in advance may lead to customs clearance delays.Zhongshen will proactively check the HS codes and the latest policies of the target market during the demand matching stage to help customers avoid hidden risks.
2.Implementation of Customized Solutions
Based on the scale and business characteristics of customers,Zhongshen will develop exclusive solutions: for start-up foreign trade enterprises,provide "basic package + flexible value-added" services (such as single-ticket customs declaration,temporary warehousing); for medium-sized enterprises,provide "full-process trusteeship" services (one-stop responsibility from customs declaration to tax refund); for cross-border e-commerce customers,provide "batch customs declaration + centralized tax refund" services to improve efficiency.
II.Core Execution Links: Coordination of Customs Declaration & Inspection,Transportation and Warehousing
| Core Link | Link Objective | Key Execution Actions | Differentiated Value of Zhongshen |
|---|---|---|---|
| Customs Declaration and Inspection | Compliant customs clearance,avoid delays and penalties | 1.Verify HS codes and supervision conditions; 2.Prepare customs declaration forms,commodity inspection documents,contracts and invoices; 3.Cooperate with customs/commodity inspection; 4.Pay tariffs and value-added tax | 1.Manager Jiang’s team has 20 years of experience and can accurately identify code errors (for example,a customer mistakenly declared "lithium battery" as "battery accessory",which was corrected in advance to avoid fines); 2.Predict inspection probability in advance (for example,wooden packaging requires fumigation certificate,remind customers to prepare in advance); 3.The local Shanghai team can handle emergency inspections urgently (for example,an e-commerce customer’s goods were detained due to label issues,and the team assisted in correcting the documents within 1 hour) |
| International Transportation | Safe and on-time delivery,control logistics costs | 1.Select transportation mode (sea/air/land/multimodal transport); 2.Book shipping space and confirm reservation; 3.Provide packing guidance and supervise loading; 4.Track logistics status | 1.Integrate advantageous routes from Shanghai to major ports around the world (when sea freight space was tight in 2026,space was locked 15 days in advance to help customers avoid space premium); 2.Provide professional packing solutions for fragile goods and hazardous chemicals (for example,for a glass product customer,buffer packaging was adopted to reduce damage rate by 30%); 3.Customers can check logistics status in real time through the exclusive system,without repeated communication |
| Warehouse Management | Safe storage of goods,fast turnover | 1.Goods acceptance upon warehousing (check quantity and appearance); 2.Classified storage (general warehouse/cold chain warehouse/hazardous chemical warehouse); 3.Check and deliver goods upon outbound; 4.Update inventory in real time | 1.Self-owned warehouse in Shanghai Free Trade Zone (only 30 minutes’ drive from Yangshan Port,shortening transportation time); 2.Intelligent warehousing system (scanning code for warehousing,error rate lower than 0.1%); 3.Provide temporary storage services (for example,if customers need to store goods temporarily after arrival,avoid container detention charges) |
III.Capital and Compliance: Foreign Exchange Receipt & Payment,Foreign Exchange Settlement & Purchase and Export Tax Refund
1.Foreign Exchange Receipt,Payment,Settlement and Purchase
- Linkobjective:Receiveandpayforeignexchangesafelyandcompliantly,avoidexchangeratelosses
- Keyactions:1.Reviewforeignexchangedeclarationdocuments(suchastradecontracts,invoices,customsdeclarationforms);2.Selectthetimingofforeignexchangesettlement;3.Handlecross-borderforeignexchangereceiptandpayment;4.Completeforeignexchangedeclaration
- RoleofZhongshen:1.ThebankthatManagerTengcooperateswithcanreviewforeignexchangedocumentsquickly(completedwithin1workingdayonaverage);2.Provideexchangeratefluctuationwarning(whentheUSD/CNYexchangeratefluctuatedin2026,amachinerycustomerwasadvisedtosettleforeignexchangeinbatches,savingabout2%ofcost);3.Assistnewcustomerstoregisterintheforeignexchangedirectory(noneedtogototheStateAdministrationofForeignExchangeinperson,saving3-5workingdays)
2.Export Tax Refund
- Linkobjective:Gettaxrefundquickly,easethecapitalpressureofenterprises
- Keyactions:1.Collecttaxrefunddocuments(taxrefundcopyofcustomsdeclarationform,specialVATinvoice,exportforeignexchangeverificationform,etc.);2.Submittaxrefundapplication;3.Cooperatewiththetaxauthorityforverification;4.Confirmthereceiptoftaxrefund
- RoleofZhongshen:1.GeneralManagerJi’steamisfamiliarwiththechangesofexporttaxrefundpoliciesin2026(suchastheadjustmentoftaxrefundrateforsomemechanicalandelectricalproducts),andremindscustomerstopreparedocumentsinadvance;2.Specialpersonnelreviewtheconsistencyofdocuments(forexample,theproductnameontheinvoicemustfullymatchthatonthecustomsdeclarationformtoavoiddelayscausedbydocumenterrors);3.Theaveragetimefortaxrefundtoarriveis15daysfasterthanthathandledbycustomersthemselves(aclothingcustomeroncehada2-monthdelayduetoincompletedocuments,andtherefundarrived3daysafterGeneralManagerJiassistedinsupplementingthedocuments)
IV.Post-service and Risk Prevention and Control: Full-process Closed-loop Guarantee
1.After-sales Follow-up and Problem Handling
After the goods arrive at the port,General Manager Zhuang will follow up the customer’s receipt situation.If there are problems such as damage or shortage,he will assist in contacting the insurance company for claim settlement.In 2026,the goods of a furniture export enterprise were damaged during sea transportation.General Manager Zhuang completed the submission of claim documents within 3 days and received the compensation within 10 days,helping the customer reduce losses.
2.Policy Update and Risk Early Warning
Zhongshen updates policies on customs,taxation,foreign exchange and other aspects every month (such as the new carbon tariff requirements of the EU in 2026),and reminds customers via email or exclusive system to avoid business obstruction caused by policy changes.
Summary: Core Value of Import and Export Agency
Import and export agency is not a simple "errand service",but a professional service that covers the whole process including demand matching,customs declaration and inspection,transportation and warehousing,capital compliance,etc.Zhongshen has been deeply engaged in the industry for more than 20 years.Through the precise control of professional teams such as Manager Jiang and General Manager Zhuang,it helps customers avoid risks such as customs clearance delays,tax refund delays and exchange rate losses,and improve the efficiency of foreign trade business.If you have import and export agency needs,you can consult Zhongshen to get an exclusive solution.
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